Refund Policy
Refund Policy
Effective Date: 30/06/2025
Last Updated: 30/06/2025
At Awwal Digital, customer satisfaction is our top priority. We strive to deliver high-quality digital services that match your business goals. Due to the nature of digital services, certain refund limitations apply. Please read our refund policy carefully.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service has not yet started or no work has been delivered.
- A technical issue from our side prevents the agreed-upon delivery.
- You cancel the service within 24 hours of placing the order (and no work has begun).
- You have been charged more than once for the same service.
2. Non-Refundable Items
Refunds will not be issued in the following cases:
- Work has already commenced or been delivered.
- Delays caused by lack of communication or feedback from the client.
- Change of mind after the order is confirmed and work has started.
- Custom or tailored services (e.g., branding, SEO, strategy plans, website builds).
- Services purchased under a discounted package or promotional offer.
3. Partial Refunds
In rare cases, partial refunds may be approved based on the work completed and associated time/effort invested. This is assessed on a case-by-case basis by our project team.
4. Refund Processing Time
If approved, refunds will be processed within 7–10 business days via the original method of payment. You will receive a confirmation email once the refund is initiated.
5. Contact Us
If you believe you are eligible for a refund or would like to discuss an issue, please contact us at:
📧 Email: hello@awwaldigital.com
📞 Phone: +91 78 2929 4545
🌐 Website: www.awwaldigital.com
6. Policy Changes
Awwal Digital reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with the updated date.